our policy info
We founded Esmeri's Designs with one principle in mind - providing an incredible experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.
return policy
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We gladly accept returns for exchange or refund provided:
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Please request a Return Authorization (RA) number by emailing esmeri.inquiry@gmail.com within 7 days of receipt of your order with the reason for return.
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We must receive the return package within 15 days of receipt of your merchandise
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The returned items are unwashed, unworn, and have the tags still on
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Notes: We’re sorry, but shipping charges for your order cannot be refunded, and return shipping is at your expense. We recommend that you insure and track your package. Sale items are returnable in accordance with the above conditions.
shipping & delivery
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UNITED STATES:
Standard: $9*
* FREE for orders of $198 and up!
* $5 for Orders with 1 in-stock, lightweight item such as a top, tank, or scarf!
2nd Day: $12
Next-Day: $35
Delivery time does not include weekends or holidays.
INTERNATIONAL:
Canada: $19
Europe: $29
Other: $39
Please note that any customs fees are the customer's responsibility and that we hold International orders until all items are ready to ship.
We do our best to ship in-stock orders placed by 1:00 pm EST on the same day (M-F). On occasion, it may take a day or two for orders to ship. Orders ship via FedEx, USPS, or UPS. Tracking numbers are emailed at the time of shipment.
Orders are shipped from our location in CT. Standard shipments should arrive between 1 and 5 business days depending on where you live in the US. International and shipments to AK and HI may take longer.